Build Trust and Gain a Direct Connection to Your Customers

I’m not going to sugar coat anything today.  Getting your own website up and running can be time intensive, frustrating, and overwhelming.  However, I feel it is SO important to brace yourself for impact, dig in, and get it done!  I’ve seen many, many businesses rely on Facebook sales alone, or solely dedicate themselves to an Etsy shop.  Though those platforms offer great support systems and marketing opportunities for your business, they shouldn’t be the backbone of anything.

You may be confused as to why I’m saying a website is so important when last week I was saying an Etsy shop is a great place to sell….I truly believe in both places.  I’m a huge supporter of having multiple locations online, and thus, getting in front of a larger audience.  I currently sell in 5 online shops, and I value each of them immensely!  Etsy is amazing because it gives you a chance to market directly to a huge community of online shoppers.  These are people that it would be very hard to reach otherwise.  Your website, on the other hand, has a couple very important functions beyond just marketing.

Your website gives buyers confidence that you are a legitimate business, and it allows you a direct line of communication with potential customers.

When I go online shopping, I want to know that whoever I purchase from is legit.  I want to read an “about” page, see a photo or two of them, and look over reviews.  Your website allows your shoppers a chance to take that extra step and  get to know a little more about you.  With trust, comes sales.  Be sure to include a little bit about yourself and your views on your website, along with your products.  When potential customers are looking for a little more information about you, direct them to your site.

My second, and most important, reason for having a website as well as other shops, is all about obtaining a direct connection to your customers.  Social media sites can allow for an amazing chance to find new customers and direct them to your site…..however, you aren’t the one in control of who sees what posts or how many people a post reaches.  With all of the changes in social media platforms, relying on social media to get your message across is a total gamble these days.

Your website needs to include a way to gather your customer’s (and potential customer’s) information – a newsletter sign up.  Creating a strong newsletter allows you to stay in constant contact with your customers.  It puts the control into your hands – you never have to rely on another company to get your word out again.  Facebook, Twitter, Google Plus, etc. could discontinue their services at any time.  If you rely solely on them to contact your customers, where would that leave you?  Start a newsletter and build your business with the confidence that you’ll always have a way to reach your customers.

There are so many other reasons that websites are important, including ranking in google searches, establishing your brand, and cutting out commissions to other companies….however, building trust and gaining a direct connection to your customers are hugely important in building your business.

Do you currently have a website?  Do you have a newsletter list?  If not, what has been stopping you from starting one thus far?  Please comment on this post and answer these questions so I can help provide more insight in a future post.

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5 Comments On “Build Trust and Gain a Direct Connection to Your Customers”

  1. Perhaps my biggest reason for not starting a website is just the fear of it failing. Alongside of it failing, me and my husband use Unix instead of windows which make it hard for me to create one since a lot of websites/program are window based. I don’t know how much it cost’s for someone to design a page for me since I have never looked into it, but I don’t know how much money I should pour in, in investing for my business before I pull in the reigns. I also have a passion for a baby ministry and knitting. What that is has yet to be revealed. 🙂 thank you for this. I have good days and not so good days about my business and you are always encouraging. Thank you.


  2. What would you say is the minimum amount of stuff that you should have available to customers before opening up your own website, etsy store… etc? I have often wondered this. I feel as if you shouldn’t have just a few things because then you might not have enough options for people. But waiting until you have TONS could cause too much time to laps.
    Thank you for your words of wisdom and encouragement Melody! It’s always greatly appreciated!



    • Hey Robin! It kind of depends on how you plan to run your shop. I think having anything listed is better than nothing, but maybe 5-10 at least. It’s always good to slowly add things in because the newer listings (on Etsy anyways) always get more views. So starting with a few and adding one every few days or every week would be a good plan.

      Also – I’ve just started reading about the merits of auctioning your items, and that may be something to explore too….you can build a brand around it and get a much higher price ultimately. Plus your stuff doesn’t end up just sitting there stagnantly.



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